People who use our mental health services tell us they want more options for support when they are in crisis.
They also wish that teams could work more closely together to reduce the number of times they have to give personal information and tell their story.
That’s why we’re improving our mental health services to be:
- more joined up
- quicker and easier to access
- more focussed on prevention, avoiding crises and unnecessary admissions to hospital
For those new to mental health services in Lambeth there will be a new ‘front door’ to enter services. We’re calling this the Single Point of Access (or SPA).
To enter this front door you can either:
- see your GP, who can introduce you
- introduce yourself by calling a phone number (details to follow)
Other professionals, such as hospital staff and police officers, can also introduce people to the SPA.
When you call the SPA number, staff will find the most appropriate form of support for you.
Depending on your needs, the most likely form of support will be from one of our new Living Well Centres.
Living Well Centres
Three new Living Well Centres will be the base for mental health services in the borough.
The centres will contain teams made up of:
- social workers
- voluntary and community workers
These people are experienced in dealing with a wide range of mental health conditions. Some of them will have experienced such conditions themselves.
Living Well Centres will offer:
- short-term support for those with low to moderate needs from our combined team of clinicians, social workers and support workers
- moderate to high support from our joined-up, focused support team for those with greater need
The Living Well Centres will be open 9am to 5pm Monday to Friday.
We are also launching some other new services to improve mental health in Lambeth:
- mobile response team – fast, professional support for those who find themselves in crisis anywhere in the borough. Our aim is to respond within 4 hours during working hours for those with the most urgent need
- peer support line – a 24/7 service for people experiencing mental health difficulties, staffed by people who have experienced such difficulties themselves. This is planned to start in autumn 2019.
- outreach service – voluntary and community workers based in different communities who will reach out to those who need support but, for whatever reason, have not been able or willing to ask for it. This is planned to start in early 2020.
Better care for Lambeth residents
By joining up services, there will be less need for you to have repeat assessments or unnecessary referrals from one part of the system to another.
We will give you more of a say in your own care, treating you, and those that care about you, as equal partners in your support and recovery.
For healthcare professionals: what it means
The new approach will allow specialist NHS and local authority staff to spend more of their time using the skills and expertise that they were trained for to help people.
We will also significantly increase the number of people from voluntary and community organisations working in Lambeth, including the number of people who have experienced mental health issues themselves. You have told us that dealing with those who may have been through similar things can be very helpful.
When it’s happening
The short-term support service, SPA and mobile response unit will be available from 2 September 2019.
More services will follow later in 2019.
The Living Well Alliance partners are:
- Lambeth Council
- Lambeth NHS Clinical Commissioning Group
- South London and Maudsley NHS Foundation Trust
- Thames Reach