Support Guidance and Resources

This page provides you with guidance and downloadable resources that will help you to support patients to manage their health online

Patient Digital Champions


If you come across a patient who you feel would benefit from extra one-on-one support, using the internet or the digital tools your practice uses you can refer them to a Digital Champion.

Man and woman at a desk looking at a laptop


You may have a nominated practice digital champion on your reception team.

If you do not have one in practice you can refer them to the Lambeth Digital Champions by completing theĀ  Digital Champion referral form and emailing it to our champion lead Wai Ha LamĀ



Patients can self refer via by contacting Wai Ha directly on 07761 705 55. She will then match them to a local digital champion and arrange their first session at one of the Digital Learning Centres below.

Digital Learning Centres

Drop In Centre Location Day
Waterloo Action Centre 14 Baylis Rd, London SE1 7AAMondays
Streatham Library 63 Streatham High Rd, London SW16 1PNTuesdays
Southwyck House Community HallSouthwyck House Community Hall, London SW9 8URWednesdays


Practice Guidance


The NHS App

NHS App guidance for GP practices: This guidance has all the information you need to know about the NHS App. It includes the following:

  • Guidance on NHS App features
  • NHS App Training and support materials
  • Help patients get on board with the NHS App

Proxy Access

Linked profiles and proxy access lets patients access medical services for a child or someone they care for.

Patient Access To Records


Prospective (future) records are being made available automatically for all patients from 1 November 2022. Take a look at the Resource to support staff with providing access to patients which includes:

  • Training sessions
  • Films to support GP Staff
  • Guidance on offering prospective record access
  • Guidance and materials for admin staff