Managing your health online

On this page, there is information to support you when contacting your practice using online consultations,Ā  patient access to view your medical record online, the NHS app, and text and email messages.

Online and Video Consultation In Lambeth


Online and video consultations allow you fast and easy access to your GP surgery to skip the queue and avoid waiting on the phone queuing system. You can contact your GP for free, anywhere and anytime you have access to the internet, quickly and safely.

You are able to let practice staff know about any symptoms you’re having, ask a question, or follow up about something. This could be for yourself or for someone you care for.Ā  You can also speak to a doctor or healthcare professional using the video camera on your smartphone, tablet, or computer.

Below, are helpful videos and guides for the different online consultation tools used in Lambeth GP surgeries. If you are unsure which tool your GP surgery uses give them a call or have a look at their website. Go to Find your GP surgery to get their website details.

Remember, If you find it difficult to complete the online form or you do not want to use it, you can still call or visit your GP Surgery directly.




Accurx Patient Triage

Patient Access


Your GP Practice may have asked you to register for Patient Access or the NHS App so you can do things like Book GP appointments, order repeat prescriptions, and discover local health services for you or your family using your mobile, tablet or computer.

Below are links to videos and guides to help you create an account and use the online services available.

You can add subtitles to the YouTube videos by clicking the ‘CC’ button in the video,Ā  If it’s going too quickly, you can pause the video by clicking the pause symbol or by pressing your ‘K’ key if you are using a keyboard.

Watch: The BSL version of this videoĀ  or view the Text Version of these instructionsĀ 

Watch: Patient Access Video Tutorials to learn how to do things like book GP/non-GP appointments, nominate a pharmacy, and what to do when you have forgotten your login details

Visit: Patient Access Support Centre for step-by-step guides such as, how to request repeat medication or manage existing requests, book or manage appointments, managing an account on behalf of another patient on relative.



Download the NHS App on Apple iOSĀ Ā  Ā or Ā Ā  Download the NHS App on Google Play

Watch: theĀ NHSĀ App explainer animation videos in English, Romanian, Somali and BengaliĀ 

Visit: NHS Account Help and Support page for everything you need to know about your NHS account and the NHS App, to help you access NHS services online.

Further Useful Information

Your GP practice will often send text messages or emails to patients to remind them about upcoming appointments, booking vaccinations, and general health advice. Visit the page email and text communications for further guidance

Visit the page Your Health And Care to help you find information and support to take control of your health and wellbeing and find essential services.