Online and Video Consultation In Lambeth
Online and video consultations allow you fast and easy access to your GP surgery to skip the queue and avoid waiting on the phone queuing system. You can contact your GP for free, anywhere and anytime you have access to the internet, quickly and safely.
You are able to let practice staff know about any symptoms you’re having, ask a question, or follow up about something. This could be for yourself or for someone you care for. You can also speak to a doctor or healthcare professional using the video camera on your smartphone, tablet, or computer.
Below, are helpful videos and guides for the different online consultation tools used in Lambeth GP surgeries. If you are unsure which tool your GP surgery uses give them a call or have a look at their website. Go to Find your GP surgery to get their website details.
Remember, If you find it difficult to complete the online form or you do not want to use it, you can still call or visit your GP Surgery directly.
- Watch: ‘What is eConsult and how does it work’ for step-by-step instructions
- Watch: this playlist on how-to use eConsult for further information and guidance
- Watch: Introduction to your digital practice website
- Watch: Consult with your surgery online to learn how to book an online consultation
- Watch: A patients guide to video appointments to learn how to book a video appointment
- Watch: What is Dr. iQ
- Watch: What is an online consultation
- Read: Step-by-step guides from Dr iQ Helpcentre
Accurx Patient Triage
Your GP Practice may have asked you to register for Patient Access or the NHS App so you can do things like Book GP appointments, order repeat prescriptions, and discover local health services for you or your family using your mobile, tablet or computer.
Below are links to videos and guides to help you create an account and use the online services available.
You can add subtitles to the YouTube videos by clicking the ‘CC’ button in the video, If it’s going too quickly, you can pause the video by clicking the pause symbol or by pressing your ‘K’ key if you are using a keyboard.
Watch: Patient Access Video Tutorials to learn how to do things like book GP/non-GP appointments, nominate a pharmacy, and what to do when you have forgotten your login details
Visit: Patient Access Support Centre for step-by-step guides such as, how to request repeat medication or manage existing requests, book or manage appointments, managing an account on behalf of another patient on relative.
The NHS APP
Visit: NHS Account Help and Support page for everything you need to know about your NHS account and the NHS App, to help you access NHS services online.
Further Useful Information
Your GP practice will often send text messages or emails to patients to remind them about upcoming appointments, booking vaccinations, and general health advice. Visit the page email and text communications for further guidance
Visit the page Your Health And Care to help you find information and support to take control of your health and wellbeing and find essential services.